Privacy Policy - Chicane

Chicane ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application, website, and services (collectively, the "Service"). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Service.

1. Information We Collect

1.1 Personal Information

We collect personal information that you voluntarily provide to us when you register for the Service, create an account, or otherwise contact us. The personal information we collect may include:

Name: Your full name for account identification and leaderboard display
Email Address: Used for account verification, communications, and service updates
Phone Number: Used for account security and communication purposes
Username/Display Name: Used for leaderboards and in-app identification

1.2 Racing Session Data

When you use our racing simulators, we collect session data including:

Lap times and racing statistics
Track and car selection
Session duration and timestamps
Performance metrics and achievements

1.3 Automatically Collected Information

When you use our Service, we may automatically collect certain information, including:

Device information (device type, operating system, unique device identifiers)
Usage data (features used, pages viewed, time spent on the app)
IP address and general location information

2. How We Use Your Information

We use the information we collect for various purposes, including to:

Provide, operate, and maintain our Service
Create and manage your user account
Track and display your racing statistics and lap times
Maintain leaderboards and rankings
Award achievements and track your progress
Process session bookings and payments
Send you session confirmations and updates
Respond to your inquiries and provide customer support
Improve and personalize your experience with our Service
Analyze usage patterns and trends to enhance our Service
Detect, prevent, and address technical issues and security concerns
Send you marketing communications (with your consent where required)

3. How We Share Your Information

We may share your information in the following circumstances:

3.1 Public Leaderboards

Your username, lap times, and racing statistics may be displayed on public leaderboards within the app and at our physical locations. You can control your leaderboard visibility in your account settings.

3.2 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

Payment processing
Data storage and hosting
Analytics services
Customer support tools

3.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

3.4 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of data in transit and at rest
Regular security assessments
Access controls and authentication mechanisms
Secure server infrastructure

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Racing session data and lap times are retained to maintain historical leaderboards and your personal statistics.

6. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

Access: You can request access to the personal information we hold about you
Correction: You can request that we correct inaccurate or incomplete information
Deletion: You can request that we delete your personal information
Data Portability: You can request a copy of your data in a structured, machine-readable format
Opt-Out: You can opt out of marketing communications at any time
Leaderboard Privacy: You can choose to hide your profile from public leaderboards

To exercise any of these rights, please contact us using the contact information provided below.

7. Children's Privacy

Our Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete such information as soon as possible. Children under 18 must have parental consent to use our simulator services.

8. Third-Party Links

Our Service may contain links to third-party websites or services that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Chicane
Email: chicane.cebu.1@gmail.com

You can also visit us at any of our locations:

SM Seaside - 3F Cube Wing (near Quantum)
SM City Cebu - Lower Ground Floor (near Dimsum Break)
SM J Mall - 3F (near Gashapon/Cinema)
Rosedale, Banilad - 2F (near USC-TC)

11. Consent

By using our Service, you acknowledge that you have read this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.